With the current global crisis, we understand the last few days have been very challenging and confusing for everyone.
I have been listening to your concerns and wanted to reach out and address these, particularly in light of today’s international travel restrictions.
Firstly, our number one priority is the safety and peace of mind of our staff and our travellers. I know many of you have been trying to contact us and I promise we will get back to you all. Our team are inundated with calls and emails and we are responding in order of departure dates, as well as supporting current international travellers make their way home. I thank you for your understanding during this time.
We will continue to monitor and act on advice from the World Health Organisation (WHO) and the Australian government authorities to provide the appropriate response to the coronavirus (COVID-19).
Customers Who are Currently Travelling
In light of today’s international travel restrictions, our first priority is to ensure our current overseas travellers return home safely.
Customers with Travel or Cruise Bookings
We are currently prioritising customers in order of departure dates. In light of today’s travel restrictions announcement, we are now waiting on airline refund policies before we can move forward. Please, be re-assured you will be contacted as soon as we have the relevant information. These new travel restrictions could also impact your travel insurance so we recommend you contact your provider to understand your level of cover.
Looking to the Future
I want to reassure our community; PLAY is in a good position to weather this storm. Last year, we launched PLAY as a trial with Afterpay and thanks to your support it has been a resounding success. With investment from AP Ventures we are in a strong position to keep moving forward, with plans to expand our destinations and to improve our website.
The partnership with AP Ventures is an important step in supporting the Australian travel industry as it weathers the impact of COVID-19 - providing long-term opportunities for our travel partners and consumers to book and pay for travel over a 12-month period.
When you are ready to travel, or for those looking to book future travel, we are here to help you and at the same time we're committed to supporting the recovery of the tourism industry.
Our customers and travel partners are our family. So, from our family to yours', stay healthy and safe. We will get through this together.