Coronavirus Concerns?
A common-sense guide on how to handle your travel plans.

“I implore you all. Temper fear with reason, panic with patience and uncertainty with education.” - Dr Sharkawy, University of Toronto Infectious Diseases.

As the number of cases of Covid-19 increases around the world, so too does fear and uncertainty of the unknown. When is this going to end, and how will it impact me?

For most people it’s uncertainty that’s having the biggest impact on everyday lives, not the actual virus.

At PLAY we understand you’re probably feeling incredibly uncertain about your travel plans. Should you book a holiday? Should you cancel your holiday? Is it safe to travel?   

While we’d love to have definitive answers to all of your questions and to be able tell you that it’s ok to travel, that’s not our job. Instead, we’d like to guide and give you the best information we possibly can based on facts, which we also acknowledge are constantly changing.

Our Customer Care Team is here to help you and we’re fielding daily calls from travellers confused about what to do. This is what we’re recommending:

1. See your GP to discuss your personal health risks

2. Stay up to date with Smartraveller.gov.au and the World Health Organisation (WHO)

3. If you are travelling overseas within the next 30 days, please see our FAQ's.

4. If your travel date is not within the next month, we suggest waiting and we’ll keep you up to date as the situation evolves.


From our Managing Director, through to our Customer Care Team we’re staying up to date on this evolving situation. We’re in constant contact with ALL of our suppliers, hotels and airlines. We know many of you have been looking forward to your holiday and we want to help you stay on track!

As we know this situation will eventually pass, PLAY is looking ahead to ensure your dream of a holiday isn’t completely diminished. Many of our holidays are booked well in advance and we still have many customers planning ahead for late 2020 and 2021.

Manager Director Andrew Paykel says “While we are seeing a drop-off in cruise and Asia bookings, we are seeing an increase to South Pacific and Australian destinations. As a result, we’ll continue to respond to this demand with relevant product.  There are a lot of good deals to be had at this point in time and we’re working hard to provide customers with the best deals to these demand destinations”.

As of today, we’ve also introduced a 30 day “cancel for any reason” guarantee to all new customers. We hope this will give you some re-assurance so you can continue to plan ahead with a holiday to look forward to!

If you currently have a booking and are not concerned about travelling, please follow travel warnings and guidelines. Australian’s are being advised to ‘exercise normal safety precautions,’ this means taking sensible measures to minimise your risk of exposure to coronavirus.  

In Dr Sharkawy’s words, “Let’s meet this challenge together in the best spirit of compassion for others, patience, and above all, an unfailing effort to seek truth, facts and knowledge as opposed to conjecture, speculation and catastrophising … facts not fear. Clean hands. Open hearts. Our children will thank us for it.”


For More Information See
PLAY's Terms & Conditions https://www.playtravel.com.au/terms-and-conditions
Smart Traveller http://bit.ly/3aJyMX5
World Health Organisation https://www.who.int/
or to read more from Dr Sharkawy http://bit.ly/33acxXH