For customers departing from 1 June 2020 onwards, we appreciate your patience. Our team are monitoring airline policy changes on a daily basis and will continue to advise you when new information becomes available.
Most airlines have not released policy changes for departures beyond 31 May 2020, therefore, changes or cancellations are subject to regular cancellation fees.
If you are booked with an airline, hotel or a supplier who has more flexible policies beyond 31 May 2020, our Customer Care team has been in contact with the following:
- Travellers booked on Qantas and Jetstar flights with departures up to 31 July 2020
- Travellers booked on Virgin Australia flights with departure up to 30 June 2020
- Travellers booked on Fiji Airways flights with departures up to 30 June
- All cruise bookings up to and including 15 June 2020.
P&O CruisesP&O Cruises
For anybody with a P&O Cruise booking please note P&O Cruises have suspended all departures up to and including 15 June 2020. For departures after this date, standard cancellation fees will apply for all departures from 16 June 2020 onwards until new announcements made by the cruise line.
Royal Caribbean Cruises
For those departing until 1 September 2020, Royal Caribbean is offering the option to cancel your cruise up to 48 hours prior to departure in order to receive a 125% Future Cruise Credit. Refunds are not being offered.
If you have any questions regarding the above information please don’t hesitate to contact us via email on [email protected]