By working with hotels, tour operators and airlines, we have been able re-schedule or provide credit for trips with travel dates departing up to 31 May 2020.
So, we are encouraging customers departing up to 31 May 2020 to consider re-scheduling your travel dates or placing your trip into credit to help avoid cancellation fees and charges.
For customers departing from 1 June 2020 onwards, we appreciate your patience whilst we assist travellers departing within the next 30-60 days. Airlines have not released policy changes for departures beyond 31 May 2020 therefore changes or cancellations are subject to regular cancellation fees.
P&O Cruises have suspended all departures up to and including 14 May 2020. For departures after this date we are waiting for P&O Cruises to revise their policy which is expected to be announced today. Standard cancellation fees will apply for all departures from 15 May 2020 onwards until new announced are made by the cruise line.
Royal Caribbean Cruises
Royal Caribbean have suspended all cruises until 11 May. As a result of this change, Royal Caribbean are providing a 125% Future Cruise Credit to come back and sail, or a full refund.
For those departing from 12 May until 31 July 2020, Royal Caribbean are offering the option to cancel your cruise up to 48 hours prior to departure in order to receive a 125% Future Cruise Credit. Refunds are not being offered.