For customers departing from 1 September 2020 onwards, we appreciate your patience. Our team are monitoring airline policy changes on a daily basis and will continue to advise you when new information becomes available.
Most airlines have not released policy changes for departures beyond 31 August 2020, therefore, changes or cancellations are subject to regular cancellation fees.
If you are booked with an airline, hotel or a supplier who has more flexible policies beyond 31 August 2020, our Customer Care team would have been in contact already.
For cruise departures up to 29 October 2020, a full refund or future cruise credit is available. Our team has been in contact with all cruise travellers departing up to 29 October 2020.
For cruises departing between 30 October to 30 November 2020, you can now cancel your booking up to 48 hours in advance and receive a Future Cruise Credit.
Standard cancellation fees will apply for all departures from 1 December 2020 onwards until new announcements made by the cruise line.
Royal Caribbean Cruises
Royal Caribbean is offering the option to cancel your cruise up to 48 hours prior to departure in order to receive a Future Cruise Credit. Cash refunds are not being offered.
If you have any questions regarding the above information please don’t hesitate to contact us via email on [email protected]